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Terms and conditions

The rates do not include odyssey Contract fees

The rates reflected are mostly guidelines and would be dependent on the problem at hand. The rates are payable

upfront or at the start of every month, again dependent on the package selected. It must be noted that the downgrading of a package can only take place after a 6 month period.

All payments can be made via E-wallet or EFT.

The EFT Payments do however take a little longer to reflect but will probably be more suited to a monthly contract.

Please note that if you call us or message us during the day and we can only see to your problem after trading hours,

be it online or a call out, the normal working hours will be charged. There could be numorous calls on the same issue the rates will be charged accordingly.

We believe in great customer relationships and in order to achieve this we are transparent with our clients.

Should you or ourselves feel at any time that the relationship is not working due to a service, no deliverable or verbal abuse, the contract can be mutually terminated.

From 8 -17h00	Once off	Normal contract	Ultimate contract
Online support 2-60Min	R75	3 Calls per Month	6 Calls Per Month
Online support 2-120Min	R150	1 Call Per Month	3 Calls Per Month
Onsite support-Call out and first hour	R585	R345	1 Free call / Month there after R345
Labour per hour after call out	R585/h	R345/h	R345/h

From 17h00 to 21h00	Once off	Normal contract	Ultimate contract
Online support 2-60Min	R100	1Calls per Month	2 Calls Per Month
Online support 2-120Min	R250	R200	1 Calls Per Month
Onsite support-Call out and first hour	R690	R450	R390
Labour per hour after call out	R690/h	R450/h	R390/h

Normal Contract	Ultimate contract
R250 per Month	R385 per Month